Terms & Conditions

Credit facilities may be offered at our sole discretion and are subject to approval.

Unless expressly agreed in writing, all orders are strictly Payment on Order.

Where a credit account is approved:

Failure to remain within agreed payment terms may result in:

We reserve the right to require payment in advance regardless of credit status.

Unless otherwise agreed in writing, all international sales are supplied under:

EXW (Ex Works) – Woodhouse HVAC Supplies Ltd, 1-2 Lower Vicarage Road, Woolston, Southampton, SO19 7RJ
In accordance with Incoterms® 2020

Under EXW terms:

The Customer is responsible for collection
Risk transfers when goods are made available
The Customer is responsible for freight, insurance, export, and import procedures

We are not responsible for:

The Customer is solely responsible for ensuring goods comply with applicable:

Woodhouse HVAC Supplies Ltd acts strictly as a supplier and:

Any certification, testing, or approvals required remain the responsibility of the Customer.

Woodhouse HVAC Supplies Ltd operates as a supply-only business.

We do not provide installation services.

We accept no liability for:

All installation activities must be carried out by suitably qualified professionals.

Any technical information, guidance, or recommendations provided are offered:

We accept no liability for final system design, including:

The Customer and/or their appointed design professionals remain responsible for final design, specification, and compliance.

This website and our services are intended for Business Customers / Trade Professionals Only.

By placing an order, you confirm that you are purchasing:

Consumer protection legislation may not apply where purchases are made for business purposes.

We reserve the right to refuse orders placed by non-trade customers.