Privacy Policy

Woodhouse HVAC Supplies Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data.

1. Who We Are

Woodhouse HVAC Supplies Ltd
Registered in England & Wales
Email: dan@woodhousehvacsupplies.co.uk
Phone: 01489 797800

2. Information We Collect

We may collect and process the following data:

  • Name and company details
  • Contact information (email, phone number, address)
  • Billing and delivery information
  • Order history and transaction details
  • Website usage data (via cookies / analytics)

3. How We Use Your Information

Your data may be used to:

  • Process and fulfil orders
  • Provide quotations and customer support
  • Manage billing and payments
  • Communicate regarding orders or enquiries
  • Improve our website and services
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Consent (where applicable)

5. Data Sharing

We only share personal data where necessary, including with:

  • Delivery carriers and logistics providers
  • Payment processors
  • Manufacturers or suppliers (where relevant to your order)
  • Professional advisers (accountants, legal advisers)

We do not sell or rent your personal data to third parties.

6. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to processing
  • Request restriction of processing
  • Request data portability

10. Cookies

Our website may use cookies and analytics tools to improve user experience. Please refer to our Cookie Policy for further information.

11. Contact

For privacy-related enquiries or data requests, please contact:
Email: support@woodhousehvacsupplies.co.uk

12. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

This policy may be updated from time to time. Please check this page periodically.